Refund and Returns Policy

At Accurad Diagnostic, we strive to provide high-quality diagnostic services and ensure a smooth experience for all our patients. We understand that unforeseen circumstances may arise, and we have established a clear refund policy to address such situations fairly and transparently.

1. Eligibility for Refund

Refunds may be considered under the following conditions:

• If a test or service was cancelled by the patient prior to sample collection or test initiation.
• If the test could not be performed due to technical reasons or sample rejection, and no alternate arrangement is possible.
• If there was an error in billing or a duplicate payment.

2. Non-Refundable Situations

Refunds will not be issued under the following conditions:

• If the test has already been conducted or the sample has been processed.
• If the delay or dissatisfaction is due to factors beyond our control, such as third-party courier issues, patient non-compliance, or incorrect information provided.
• For health checkup packages once availed or partially used.

3. Cancellation Process

To request a cancellation or refund:

• Contact our support team at 099000 49933 .
• Provide your booking/reference ID, reason for cancellation, and mode of payment.
• Requests must be made within 24 hours of booking and before the test/sample collection is initiated.

4. Refund Method

• Approved refunds will be processed to the original method of payment (e.g., credit/debit card, UPI, net banking).
• Please allow 7–10 working days for the refund to reflect in your account, depending on your bank or payment gateway.

5. Contact Us

If you have any questions or concerns regarding our Refund Policy, please reach out to:

Accurad Diagnostic
No. 10, 6th Block Extension, near Bangalore Development Authority Complex, Nagarbhavi Second Stage, BDA Layout, Marilingappa Extension, Naagarabhaavi, Bengaluru, Karnataka 560072
Phone: 099000 49933